Terms and Conditions
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Frederick Engraving reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
If you see a lower estimated inventory than the quantity you need to order, please get in touch with a product specialist who can help you find a similar product or create a backorder for you. Backorders add anywhere from one day to four weeks of procurement time. We restock regularly, so if something is not in stock today it might be tomorrow, and we can let you know exactly when.
Orders with deadlines
When preparing an order with a deadline within two weeks, we strongly recommend that you contact us to confirm inventory information.
While we can work with whatever artwork you have (even if it's a GIF, photocopy, or a doodle you drew on the palm of your hand), we require your artwork to be submitted in an imprint ready format if you want to waive artwork charges and take advantage of our industry-leading turnaround times.
Proofs are typically completed within 24 hours (or sooner if rush service has been arranged). Imprint ready artwork comes in EPS, CDR, AI, or PDF vector format. JPG and PNG files are considered imprint ready as long as the resolution is at least 300dpi at 100% size. For mono-color techniques like laser engraving, deep etching, etc., we require your artwork to be in black and white to be considered imprint ready. Grayscale does not substitute for black and white.
All engraved and deep etched glassware orders include up to 3" x 3" imprint size at no charge. It is possible to exceed this imprint area (up to full wrap for select products), but you will incur additional charges. We will size your imprint according to what will work best for the product since in many cases the size of the glass cannot actually support a 3" x 3" imprint. This is especially true for smaller pieces or pieces with excessive curves, beer mugs with panels, etc. If you receive a proof showing an imprint that you believe is too small please let us know and we will maximize size of the imprint as much as possible. Please note that 3" x 3" is listed for all glassware products solely because we offer wrap-around engraving, not because it is the recommended imprint size.
Artwork is free of charge, but:
- You may incur charges if you need us to revise your proof more than twice. We do not count any errors that are solely our responsibility towards your revision count.
- Your artwork is not imprint-ready (see above "artwork submission" section) and it would take us a lot of time to make it imprint-ready.
- You will incur artwork charges if our art department provides you with a mockup or proof and we do not receive a purchase order from you.
Ship on your account or ours. We can ship via FedEx, UPS, or USPS. Ship blind or to multiple addresses*.
Rates are calculated by service level (Ground, 2-Day, Overnight, etc.), weight, and will be presented to you with your quote. There is currently no way to estimate shipping charges on our website. We ship all orders from California.
*one shipping address - for more than one shipping addresses, we must charge $5.00 per additional address.
Bulk packaging is included in the product price. Glassware is packaged in bulk with bubble wrap and dividers at no additional cost, resulting in a very low rate of breakage compared to other suppliers of glassware in the industry (usually under 1.5%). For glassware orders, we recommend allowing for a 2% over/under.
Gift box and individual packaging is available for most products. Please speak with a product specialist for more details..
To examine the quality of our products, you are welcome to order a sample. Most blank and random samples are free, and will ship via your shipping account number. All pre-production and post-production samples are available at single item price EQP. If samples are needed, please specify quantities and whether they are needed pre-production for approval or if they are needed post-production for records or both.
Multiple Product Orders
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Returns & Refunds
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
While we strive to fulfill exact quantities - they are not guaranteed. Please allow for a 2% over/under on all orders. If an item is damaged in shipping, please send a photo of the item and its packaging within 7 days of delivery and we will issue a refund for the cost of the item.
Beverageware and glassware capacities are stated in ounces and are an approximate maximum capacity based off of an industry standard size. They are not to be used as a standard of measure for serving capacity.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Frederick Engraving shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Frederick Engraving shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Frederick Engraving will issue a refund to your card in the amount of the incorrect price.
Estimated Production Time
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
To avoid delays, please review our artwork guide and submit your PO & artwork in timely manner.
Please note that production begins after we receive proof approval. Production times may change without notice based on current demand.
pre-production sample (+5)
drop shipping (+2)
Sample production and drop shipping times may vary.
FOB Rohnert Park, CA
Please refer to the FedEx ground shipping map below to estimate transit time. Contact us for shipping cost estimates.
All days above are standard business/working days, M-F, excluding days that our production location is closed for holiday or other purposes.
Standard Production Time
Most orders will ship in 5-7 business days after proof approval, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Please note that the standard production time is an estimate only and cannot be guaranteed. An order can take anywhere from 6 to 19 days total to be delivered to the customer after the purchase order has been submitted. If you have an in-hands date, please contact us to confirm that we can meet your expectations.
We offer 24, 48, and 72 hour rush production & delivery options. Availability is subject to change and we will notify you during the quoting process if we are unable to offer rush services. There is a $25 minimum for rush order charges. Please contact us to confirm availability.
1 Business Day: 40% of subtotal
2 Business Days: 25% of subtotal
3 Business Days: 15% of subtotal
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
First time customers have pre-pay terms by default. Net 30 may be available on request for returning customers. Please contact us to determine your state of eligibility.
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Frederick Engraving holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply. If you are sales exempt, we will not charge you taxes.
Legal & Miscellaneous
Copyright & Trademark Notice
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Frederick Engraving, Inc., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Our website contains a variety of material (logos, etc.) superimposed on product images. We are often not aware of what logos have been superimposed on our product images, as in many cases these product images have been put together by a third party. If you own any material displayed on our website and would like it removed, please contact us and we will have it removed promptly.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Frederick Engraving is not responsible for the operation of, or content located on or throughout any such site.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Frederick Engraving reserves the right to make changes to this site and these conditions at any time.